How to order
Simply choose your product, select your preferred options and add it to your order.
Where personalisation is required, you'll find a link to the relevant order form on the product page.
Please include your order number when completing the form.
Frequently Asked Questions
Got questions about personalised gifts or how to order? Here you’ll find answers to the most common queries, from payment options to delivery times, and what to expect if you’d like a custom design. If there’s something you’re still unsure about, feel free to get in touch—quick, straightforward help is always available so you can feel confident in your order.
How long will my order take?
As many of our products are personalised and custom-made, processing times can vary depending on the item and design requirements. We carefully create each order to ensure it meets our quality standards. You will be kept updated throughout the process, and we'll let you know once your order is ready or has been shipped.
Do you offer personalised/custom products?
Yes! Personalisation is what we love to do. Many of our products can be customised with names, photos, special messages, and other personal details to create something truly special.
If you have an idea for something custom, feel free to get in touch and we'll see what we can create for you.
How do I send you my photos or design details?
After placing your order, please complete our Order Form using your order number. You can upload your photos or design directly through the form, along with any special instructions or personalisation details.
Please ensure any photos you upload are clear and of the highest quality possible, as this helps us create the best possible finished product.
Do you offer shipping throughout New Zealand?
Yes! We offer shipping throughout New Zealand.
Shipping costs and delivery times may vary depending on your location and the size of your order. Once your order has been shipped, you will receive further information about your delivery.
Can I collect my order?
Yes, local collection is available for customers in Dunedin.
If you would like to collect your order, please contact us before or when placing your order to arrange a suitable collection time.
What happens if there is an issue with my order?
We take great care when creating and packaging every order. However, if there is a problem with your order, please contact us as soon as possible so we can look into the issue and work towards a solution.
As many of our items are personalised and custom-made, please ensure all names, spelling, dates, photos, and other details are correct when placing an order
Can I see a preview of my design before it is made?
This will depend on the product and design. For some personalised items, a design preview may be provided before production.
Please ensure you carefully check any preview for spelling and design details before approving it.
What payment methods do you offer?
We offer secure card payments through Stripe, and bank deposit.
Purely Vinyl NZ
Custom Gifts,
Designed for your
special moments
